HOW DO I RETURN OR EXCHANGE AN ORDER?
New, unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.
STORE CREDITS
WARRANTY INFO:
Please email [email protected] To ensure you have a valid warranty issue and to help get it resolved as quickly as possible, please make sure your email and item falls within the following guidelines:
Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly, please attach photos of the item, including the defective area. Requests must have pictures included in order to be processed. Once you email our team, you will receive an automated email informing you of the current response time.
Keep in mind some brands will require you to deal with them directly on your claim.
Bike warranty info: Please email [email protected]
EXCHANGES & RETURN NUMBERS (RMAS)Please email [email protected] to start your return process. We will issue a RMA Number, that needs to be written on the outside of the returned box. Customer is responsible for return shipping on all returns and exchanges. Any questions on the process, please reach out to Nick at 231-421-6815
Suttons Bay Bikes Returns Department
318 N St Joseph St, PO Box 496
Suttons Bay, MI 49682
It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.
New, unused gear can be returned at any time for a full refund to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. Used gear must be returned within 30 days of delivery and may only be refunded in the form of store credit.
- New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
- Used and undamaged gear, bikes, or bike frames will be issued store credit in the form of credits applied to your Suttons Bay Bikes account. We will not accept the return of products damaged due to negligence or abuse.
Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.
STORE CREDITS
- Store credits issued for returned products will expire one year from the date of issuance.
- All other store credits expire 90 days from issuance.
WARRANTY INFO:
Please email [email protected] To ensure you have a valid warranty issue and to help get it resolved as quickly as possible, please make sure your email and item falls within the following guidelines:
- Item displays a manufacturer defect, and has not been damaged as a result of natural wear and tear or accidents.
- Order was delivered more than 30 days ago.
Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly, please attach photos of the item, including the defective area. Requests must have pictures included in order to be processed. Once you email our team, you will receive an automated email informing you of the current response time.
Keep in mind some brands will require you to deal with them directly on your claim.
Bike warranty info: Please email [email protected]
EXCHANGES & RETURN NUMBERS (RMAS)Please email [email protected] to start your return process. We will issue a RMA Number, that needs to be written on the outside of the returned box. Customer is responsible for return shipping on all returns and exchanges. Any questions on the process, please reach out to Nick at 231-421-6815
Suttons Bay Bikes Returns Department
318 N St Joseph St, PO Box 496
Suttons Bay, MI 49682
It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.
